To be front desk personal, I am convinced you have to learn to work with your hands, mouth, and head all at the same time. That is the way it seems with Pam. She is constantly on the phone with patients, looking up information for them, and in general doing a dozen things at once. I heard her handle a patient who was in a tirade because his statement was $1.50 more than he thought he should pay. She kept her cool. Good for her. I don't know about you, but please hand me my scaler.
What do you think?
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